TERMS & CONDITIONS (“the contract”)

The Terms and Conditions set out an agreement between ‘you’ the client and ‘we’ Woofrana Ltd.

By a) permitting a dog(s) to attend or b) paying a deposit and/or payment or d) accepting the Services of Woofrana Ltd. and/or its staff/representatives, the Client is deemed to have accepted these Terms and Conditions, and therefore entering a legal contract with Woofrana Ltd. 

The Terms and Conditions are subject to change without prior notice and the latest copy of this can be found on our website.

Woofrana Ltd. may act in the Client’s absence as guardian of their dog(s) and may perform or take any action which they deem necessary to protect and keep in good health the Client’s dog(s).  

1. Bookings

1.1 Bookings are confirmed and dates secured only after a payment and/or non-refundable deposit has been paid and a trial night completed and passed.

1.2 Up to 30min at trial night drop off is the meet and greet session, during which the client and/or Woofrana have the right to verbally request cancellation for the said trial night. In this case, Woofrana will refund the full payment for the trial night. 

2. Payment

2.1 A non-refundable deposit of 25% of the total sum due is payable to Woofrana, at the time of booking. Minimum deposit is £50. Full payment for the boarding must be paid at least 28 days before the drop-off date/time of the booking.

2.2 Where payment is not received in accordance with these terms and conditions of business, we reserve the right not to proceed with any previously agreed arrangements, and a cancellation fee will be payable.

2.3 We reserve the right to charge more during but not limited to peak times i.e., bank holidays, school holidays, Christmas and New Year, Easter etc. You will be notified of these charges if any at the time or prior to booking. 

2.4 The client must make payments as per invoice sent to them within 24 hours and/or due date mentioned on the said invoice. Failure to do so will result in the dates being offered to other clients, and a cancellation fee may be payable.

2.5 We reserve the right to change boarding fees at any time. Prices are subject to change without prior notice.

2.6 Boarding services are charged on 24hr basis. 

2.7 There is 25% surcharge in addition to regular boarding charges for school holidays, inclusive of weekends that fall under holiday dates. We follow the Rushcliffe Borough Counsil calendar to determine school holiday dates. 

2.8 There is a 50% surcharge in addition to regular boarding charges for all bank holidays excluding 25th Dec, 26thDec & 1st Jan.

2.9 There is a 100% surcharge in addition to regular boarding charges for Christmas period (23rd Dec-2nd Jan (inclusive of 23rdDec & 2nd Jan)) 

3. Cancellations 

3.1 The client must notify Woofrana of any cancellations in writing via email to info@woofrana.com. An acknowledgement must be received by the client from Woofrana via email to confirm cancellation request. 

3.2 Where we are notified of cancellations 28 days prior to the drop-off date/time of the booking, all fees less the non-refundable deposit will be refunded, or held over for subsequent bookings. (£35 administrative fees may apply)

3.3 Where we are notified of cancellations between 28 days and 14 days prior to the drop-off date/time of the booking, 50% of the fee is chargeable. 

3.4 All bookings cancelled within 14 days of the drop-off date/time of the booking, are payable in full.

3.5 If we cannot provide the service agreed, we will do our best to arrange an alternative, unless in extreme circumstances, where we will endeavour to give 24 hours’ notice. We reserve the right at our discretion to cancel the booking and refund your deposit and/or payment without any liability to Woofrana Ltd.

4. Changes to delivery and/or collection date and/or time

4.1 Bookings are only for the times and date on the invoice. 

4.2 No refunds or credits will be provided in case the dog(s) is collected before pick-up time/date of the booking or delivered after drop-off time/date of the booking.

4.3 In the event of the client being delayed for pick-up time/date, they must inform Woofrana immediately who will use their best endeavours to provide continued care for your dog(s) or make alternative arrangements, either with your emergency contact or another pet care provider. Late collections will be subject to an additional charge. Woofrana reserves the right to refuse the extension.

5. Aggressive animals

5.1 The Client has explicitly confirmed that their dog(s) has no record of aggressive and/or anti-social behaviour, and they have made a full and honest disclosure of any characteristic or trait that might make their dog(s) unsuitable for boarding.

5.2 The Client agrees that if their dog shows any aggressive tendencies, or should its behaviour become unacceptable or a nuisance beyond reasonable acceptance, while in the care of Woofrana, then they will be placed either with the emergency contact or in a boarding kennel, until the client’s return. The client agrees that this will be subject to a transfer charge of £25 in addition to any charges applied by the kennel. Boarding fees paid to Woofrana will not be refunded, in this case.

5.3 The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the client’s dog(s) should bite another animal and agrees that the dog(s) can be muzzled.

6. Boarding

6.1 The client agrees to deliver their dog(s) in a clean, groomed condition for boarding.

6.2 The Client consents that crates may be used for rest breaks and feeding if required and in the event of exceptional circumstances to maintain dog(s) and human safety as appropriate and only, if necessary. Dog(s) will not be placed in a crate for longer than one hour in any 8-hour period.

6.3 The client agrees to provide Woofrana enough food for the entire duration of their dog(s)’s board, any treats their dog(s) is allowed, their dog(s)’s own bedding, water, and food bowls (dishwasher-safe), any medication required (in original packaging), toys, lead, and any other material requirements for your dog(s). 

6.4 Where additional items need to be purchased in the absence of the client including but not limited to pet food, etc. that contribute to the health and wellbeing of your pet, we will purchase these, retain a receipt and the client is responsible for reimbursement of these items on your return, including fuel and/or time surcharge. 

6.5 Your dog(s) must be restraint on a suitable secure lead or harness, and it is the client’s responsibility to make sure all collars, leads & harnesses are fitted correctly. 

6.6 Any bedding, toys, medication, or personal items supplied by the client that become damaged/destroyed by the animals during boarding, are left at the client’s risk and any veterinary treatment required following such an event will be at the client’s expense. We will not be held responsible for any loss of belongings.

6.7 It is Woofrana’s policy to exercise all dog(s)s on a lead, however, if you insist your dog(s) is exercised off lead you will be required to complete an Off Lead Disclaimer Form, under which you accept responsibility for third party liability and agree that your dog(s) is insured (including third party liability cover). In the event of your dog(s) not being insured at the start of the board we reserve the right to exercise your dog(s) on a lead. 

6.8 Please note you are on CCTV as soon as you enter Woofrana’s property. 

7. Medication, Vaccination, Microchip and Health

7.1 Clients are required to ensure that their dog(s) are up to date for all their vaccinations, annual boosters, and treated with vet prescribed treatment for fleas, ticks, and intestinal parasites prior to boarding. All courses of vaccination must be administered by a vet licenced in the UK and cover the whole of the boarding term. Proof of vaccination along with dates of last fleas, tick and intestinal parasites treatments will be requested before a dog(s) can be accepted. Your dog(s) are to be vaccinated against canine parvovirus, canine distemper, canine adenovirus/infectious canine hepatitis, leptospirosis. 

7.2 It is not mandatory, but we strongly recommend getting your dog(s) vaccinated against Kennel Cough annually. If administered, it must be at least 14 days prior to the first day of boarding and by a vet licenced in the UK. Woofrana reserves the right to refuse boarding if the client gets their dog(s) vaccinated for kennel cough within 14 days of the start of boarding. 

7.3 We will make all reasonable effort to administer medications as directed by the client, however if veterinary assistance is required it will be at the client’s expense. We cannot be held responsible for complications that arise due to administering medication. 

7.4 Under no circumstances will we board any pet that has any form of active contagious illness.

7.5 Clients are responsible for checking their dog(s) for ticks and fleas and must report any incidences to Woofrana. No dog(s) will be accepted for boarding in the event of fleas or ticks being present. In the event of flea infestation and/or similar you may be additionally charged for household treatment and compensation for loss of earnings. 

7.6 Your dog(s) must be microchipped in accordance with the Microchipping of Dog(s)s regulations 2015, the microchip number must be provided to Woofrana for a board to commence.

7.7 The client agrees that their dog has been in good health and has not had any symptoms of upset stomach and/or sneezing, coughing, runny nose, eye discharge or conjunctivitis and/or any infectious illness at least 14 days prior to boarding.

8. Privacy policy

8.1 All our records are kept and stored in compliance with the Data Protection Act 1998.

8.2 We will not disclose, share, sell or rent any personal information we hold about you, without your consent or are required by law to do so.

8.3 We must hold all records of dog(s) in their care for a minimum of three years under the conditions of their Animal Welfare licence. 

8.4 Photos and videos taken of your dog(s) during the board will be the property of Woofrana Ltd. and may be shared on Woofrana’s promotional material and social media or in any format that we consider appropriate. Please inform us if you do not wish us to take photos or videos of your dog(s).

8.5 Any tracking device on the guest dog(s) provided by the client will be removed in the care of Woofrana. 

9. Limitation of Liability

9.1 We shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the services, if the delay or failure was due to any cause beyond Woofrana’s reasonable control. 

9.2 The client agrees that if for any reason Woofrana’s premises is out of use, their emergency contact or the client will collect their dog(s) as soon as possible.

9.3 The client is advised to inform their pet insurance company of their boarding arrangements to ensure their pet is properly covered in event of any accident or illness. 

9.4 In the event of an emergency or injury we have the authority to transport client’s dog(s) to our and/or their veterinary surgery for treatment. The client agrees to be responsible for all charges upon their return including, but not limited to, vet fees, extra visit fees and transportation fees. The client understands that we assume no responsibility for their dog(s) and is released from all liability related to the transportation, treatment, and expense once in the care of the veterinary surgery.

9.5 The Client takes responsibility for any costs which may be incurred either veterinary or otherwise, due to any damage, accident, or sickness caused to or by their dog(s) and will pay any such costs or expenses within 24 hours of being informed by Woofrana or directly to the Veterinary Surgery, whichever applies.

9.6 The client agrees to provide full, honest, and detailed information in the Registration and Booking Forms about themselves and/or their dog(s) and/or other details. During your continued use of Woofrana’s services you agree to keep Woofrana informed of any changes to the said Forms. Failure on your part to disclose any matter whether material fact or not, which in our view might render your dog(s) unsuitable for boarding will amount to breach of conditions and termination of your dog(s)’s stay without refund. 

9.7 We may charge a reasonable transport and time expenses in case your dog(s) require a visit to the vet. We may call you from the Vet’s surgery to arrange payment before treatment is commenced.

9.8 The client agrees that if their dog(s) causes damage to Woofrana’s property or belongings or to a third party, the client will reimburse any reasonable cost incurred by Woofrana.

9.9 Should the Client’s dog(s) be deemed unsuitable by Woofrana at drop-off of trial night and/or trial day, Woofrana reserves the right to cancel the booking of the said trial night and/or day and refund the payment for the same without liability, cause, or prior notice.

9.10 Should the Client’s dog(s) be deemed unsuitable by Woofrana, we reserve the right to refuse access to clients of our booking service with immediate effect without liability, cause, or prior notice.

9.11 Whilst we make every effort to ensure your dog(s) is cared for to our usual high standards we cannot be liable for loss, injury, or death whilst in Woofrana’s care.

9.12 You agree that after 2 weeks following your stated return date, you have not returned to collect your dog(s) and every attempt has been made to contact you and your emergency contact number without success then your dog(s) will be put up for re-homing.

9.13 Third parties. No one other than a party to the Contract shall have any right to enforce any of its terms.